1. Overview

We sell high-quality smart gadgets, phone accessories,home and kitchen tools and smart devices. This policy explains when you can return items, how refunds are processed, and what to expect during the process.

2. Return Window

You may request a return within 7 days of receiving your order if any of the following apply:

• The item arrived defective or damaged.
• You received the wrong item.
• The product does not match its description on the product page.

3. How to Start a Return

1. Contact our support team via the Contact Form on the site, email support@nojabs.com.ng, or our official WhatsApp number. Provide your order number, a short description of the issue, and clear photos or video if the item is damaged or defective.
2. Our team will reply with a return authorisation and instructions within 24–48 hours during business days.
3. Follow the returned-item packing and shipping instructions provided by our team.

4. Conditions for Returns

To be eligible for a return or exchange:

• The product must be unused (unless defective) and in its original packaging with all accessories.
• You must provide proof of purchase (order number, invoice, or payment confirmation).
• Items damaged by misuse, water damage, or physical abuse are not eligible.

5. Inspection & Processing Time

Once we receive the returned item, we will inspect it and notify you of the result within 3–5 business days. If approved, refunds will be processed within 3–7 business days depending on the payment method and your bank.

6. Refund Methods

• Card/Online Payments: Refunds go back to the original card or online payment account.
• Pay on Delivery (POD): For POD orders, refunds are issued via a verified bank transfer. We will request your bank details securely to complete the refund.
• Store Credit / Exchange: If you prefer, we can issue store credit or arrange an exchange (subject to stock availability).

7. Shipping Costs & Who Pays?

If the return is due to our error (wrong item, defect, or damage), Nojabs will cover the return shipping cost. For change-of-mind returns, the customer is responsible for return shipping unless otherwise agreed.

8. Non-Returnable Items

For hygiene and safety reasons, the following items are not returnable once opened or used:

• Opened earphones, earbuds or home tools
• Used wearables (wristbands, fitness trackers) unless faulty
• Personal care gadgets once unsealed

9. Damaged on Arrival / Wrong Item

If an item arrived damaged or is the wrong product:

• Report the issue within the 7-day window and include photos or video of the package and product.
• We will arrange a free return pickup or provide instructions for drop-off, then replace the item or issue a full refund after inspection.

10. Fraud Prevention & Safety Checks

To protect both customers and Nojabs from fraud, high-value refunds may require additional verification (order confirmation, ID match for POD refunds, or bank account verification for transfers). We handle all data securely and only for refund processing.

11. Exchanges

If you want an exchange (same item, different colour, or replacement), contact support and we will confirm stock and provide exchange instructions. Exchanges are subject to availability.

12. Example Timelines (Typical)

• Report issue → Support reply: within 24–48 hours
• Return shipping / pickup arranged: 1–5 business days (depending on location)
• Inspection completed: 3–5 business days
• Refund processed: 3–7 business days

13. How To Contact Us

If you need help with a return, refund, or exchange, please reach out:

• Email: support@nojabs.com.ng
• Contact form: /contact
• WhatsApp Support: +2347083868753 (use your official business WhatsApp number)

14. Policy Changes

We may update this policy occasionally. Any changes will be posted here with a revised “Last updated” date.